FAQ

FAQ

How long does shipping take?

Orders are prepared within 1–2 business days, then shipped with full tracking via YunExpress. Most US orders arrive in about 8–12 business days. You’ll get a tracking link by email when it ships.

Where do you ship from?

We ship internationally to the US with full tracking. Every order includes a tracking number, and most US orders arrive in about 8–12 business days.

What are your pieces made of?

Materials vary by piece — check each product page. Most jewelry is gold-tone or silver-tone, and pearl styles use a pearl-look finish. We only state a material when it’s confirmed.

Can I return something?

Yes — easy 30-day returns on unused items in original condition. Contact support before sending anything back and we’ll help.

What if my item arrives damaged or wrong?

Email us within 7 days with a photo and we’ll replace it or refund you — no fuss.

Are your items gift-ready?

Yes — every order arrives in a gift box with a card, ready to give.

Is checkout secure?

Yes — secure PayPal and card checkout (Stripe). We never see your full card details.

How do I contact support?

Email [email protected] and we’ll reply within 1 business day.